Reference

Terms & Conditions for Your Account

radian88 Terms & Conditions explain how you open, use and protect an account, including wallet checks for DANA, OVO, GoPay and QRIS.

Account access rulesWallet verificationIndonesia policy termsSupport contact path

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DANA, QRIS And The Rules

radian88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions form the agreement between you and us when you create an account or continue using an existing one. They cover accurate account details, one account path per person, phone verification before account access, and the checks we may make when a wallet

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or bank transfer is connected. DANA, OVO, GoPay, QRIS, virtual account and bank transfer are shown as payment routes only where available to your account. A request involving BCA, BRI, Mandiri or BNI may require the account name and transaction reference to match your saved details.
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We may amend wording when a service, security process or legal requirement changes; the current version is the one displayed on this page. If a clause conflicts with mandatory Indonesian rules, those rules apply. Account access and eligibility depends on local law, and you must stop
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using the account if local law does not permit the relevant activity.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Wallet Status And Account Help

A clear contact route matters when a Terms & Conditions question affects your account or wallet status. We ask you to contact us from the account area where possible, because that lets us match the request to your phone verification and transaction reference. Include the payment rail, device path and time of the issue; this helps us separate a policy question from a pending DANA, OVO, GoPay or QRIS status.

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Account contact

Send a Terms & Conditions question through the contact path shown after login. Include your registered phone number and the clause or account step you want us to clarify.

Wallet evidence

For a DANA, OVO, GoPay or QRIS concern, add the transaction reference and payment status. We use those details to check whether the issue is policy-related or still awaiting wallet confirmation.

Access assistance

If phone verification blocks account access, tell us whether you are using Android, iPhone or desktop. We can then direct your request to the correct account and Terms & Conditions step.

DATA PRACTICE

How We Protect Your Account Data

We handle policy requests through the account details needed to identify you and check the relevant transaction or access event.

Account records

We use your registered phone number, verification result and account activity to confirm that a Terms & Conditions request comes from the account holder rather than an unrelated contact.

Wallet references

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference may be retained with the related account record so we can check ownership and resolve a policy query.

Cookies

Cookies and similar browser storage can support login continuity and security checks. You can manage browser permissions, though changing them may affect account access or the display of policy pages.

Security steps

Never place your password or one-time phone code in a contact message. We may ask for safe account identifiers, but our Terms & Conditions do not require you to disclose secret credentials.

Retention requests

Records are kept for the period needed for account administration, dispute handling, security and legal duties. A request to remove data is assessed against those duties before any change is made.

Change requests

To request a correction or ask how your data is used, contact us through the logged-in account route. State the requested change and the relevant account detail so we can verify it.

Terms & Conditions Questions For Indonesia

These answers address the Terms & Conditions points most often checked before an account is opened or a wallet is connected. Read them with the current policy wording above, then contact us from your account area if your situation involves a specific transaction, verification result or access question.

They cover account creation, phone verification, acceptable account details, wallet and bank-transfer checks, policy changes, data handling and contact rights. They also explain that account access depends on local law and may vary according to your location and eligibility.

Yes, phone verification is part of the account path described in our Terms & Conditions. If the code does not arrive or your device changes, contact us from the available account route and include whether you are on Android, iPhone or desktop.

Those local payment rails may appear for eligible accounts, subject to the current Terms & Conditions and local availability. The account name and transaction details should match your saved information; we may request a reference before confirming wallet status.

A mismatch involving a virtual account or transfer from BCA, BRI, Mandiri or BNI can require an account check before the transaction is handled. Send the reference through the account contact route and do not open another account to bypass the check.

We may update the wording when our account process, security controls or legal duties change. The current version appears on this page. If a change affects your use, read the updated section before continuing; mandatory local rules remain applicable.

Use the contact path inside your account and identify the field you believe is wrong. We may verify your phone and account details before making a correction, and retention or legal duties may limit deletion of records linked to a transaction.

Contact us through the account support route and describe your location, device and the exact access message. Eligibility and access depends on local law, so we assess the request against the applicable rule rather than promising access in every Indonesian region.

Terms & Conditions for Your Account

Wallet Status And Account Help

Account contact

Wallet evidence

Access assistance

How We Protect Your Account Data

Account records

Wallet references

Cookies

Security steps

Retention requests

Change requests

Terms & Conditions Questions For Indonesia

01 What do radian88 Terms & Conditions cover?

02 Do I need phone verification before account access?

03 Can I connect DANA, OVO, GoPay or QRIS?

04 What happens if my bank transfer details do not match?

05 Can radian88 change its Terms & Conditions?

06 How do I request a correction to my account data?

07 Where can I ask about access under these Terms & Conditions?

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